Transferhood Cookie Policy
Last Updated: December 2024
1. Introduction
1.1. This Cookie Policy explains how PTS Travel Solutions Ltd. ("Transferhood", "we", "us", or "our") uses cookies and similar tracking technologies on our website www.transferhood.com and the Transferhood mobile application (collectively, the "Platform").
1.2. By continuing to use our Platform, you consent to the use of cookies in accordance with this Cookie Policy. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
1.3. This policy should be read together with our Privacy Policy, which provides detailed information about how we process your personal data.
2. What Are Cookies?
2.1. Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
2.2. Cookies serve various purposes, including:
Remembering your preferences and settings
Keeping you signed in to your account
Understanding how you use our Platform
Improving your overall experience
Delivering relevant content and advertisements
3. Types of Cookies We Use
3.1. By Duration
Session Cookies: These are temporary cookies that are deleted when you close your browser. They are essential for the Platform to function properly during your visit.
Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They help us recognize you when you return to our Platform.
3.2. By Source
First-Party Cookies: These are cookies set by Transferhood directly when you visit our Platform.
Third-Party Cookies: These are cookies set by external services we use, such as analytics providers, payment processors, or advertising networks.
4. Categories of Cookies
4.1. Essential Cookies (Strictly Necessary)
These cookies are necessary for the Platform to function and cannot be switched off. They are usually set in response to actions you take, such as logging in, filling out forms, or setting privacy preferences.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| cookie_consent | Transferhood | Stores user cookie consent preferences | 1 year |
| NEXT_LOCALE | Transferhood | Stores user's preferred language/locale setting | 1 year |
4.2. Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences or region. If you disable these cookies, some features may not work properly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| NID | Google Maps | Stores preferences and information for Google Maps | 6 months |
| CONSENT | Stores user consent state for Google services | 2 years |
4.3. Analytics Cookies
These cookies help us understand how visitors interact with our Platform by collecting anonymous information. This helps us improve our services and user experience.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Used to distinguish unique users by assigning a randomly generated number as a client identifier | 2 years |
| _ga_******** | Google Analytics | Stores session state for GA4 measurement ID G-******** | 2 years |
| _gid | Google Analytics | Used to distinguish unique users on a short-term basis | 24 hours |
4.4. Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements. They are only activated with your explicit consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Facebook (Meta) | Tracks visits across websites for Facebook advertising | 3 months |
| _fbc | Facebook (Meta) | Stores last visit and click information from Facebook ads | 2 years |
| fr | Facebook (Meta) | Enables ad delivery and retargeting | 3 months |
| _gcl_au | Google Ads | Stores conversion data from Google Ads | 3 months |
| _gcl_aw | Google Ads | Stores click information from Google Ads | 90 days |
| IDE | Google DoubleClick | Enables targeted advertising based on user behavior | 1 year |
| test_cookie | Google DoubleClick | Checks if the browser supports cookies | 15 minutes |
| _ttp | TikTok | Tracks visitors from TikTok and measures ad performance | 13 months |
| _tt_enable_cookie | TikTok | Checks if cookies can be placed | 13 months |
| tt_pixel_session_index | TikTok | Tracks user sessions for advertising purposes | Session |
| tt_sessionId | TikTok | Unique session identifier for TikTok tracking | Session |
4.5. Authentication Cookies
These cookies are used when you sign in using third-party authentication providers. They are essential for the social login functionality.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| g_state | Google Sign-In | Maintains Google authentication state | Session |
| g_csrf_token | Google Sign-In | Security token for Google authentication | Session |
| APISID, SAPISID, SSID | Google account authentication and security | 2 years | |
| c_user | Facebook Login | Identifies logged-in Facebook user | 1 year |
| xs | Facebook Login | Session identifier for Facebook authentication | 1 year |
4.6. Payment Processing Cookies
These cookies are set by our payment service providers to process transactions securely. They are essential for completing bookings and payments.
Stripe (Planned for future implementation)
Partner Payment Methods
The following payment services are used as partner payment methods for transfer providers:
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| __stripe_mid | Stripe | Fraud prevention and payment security | 1 year |
| __stripe_sid | Stripe | Session identifier for payment processing | 30 minutes |
| m | Stripe | Device fingerprinting for fraud detection | 2 years |
| PYPF | PayPal | Fraud prevention for PayPal transactions | Session |
| ts | PayPal | Security and fraud prevention | 3 years |
| x-pp-s | PayPal | Session security for PayPal | Session |
| wise_* | Wise | Session and security for Wise payments | Session |
| _wise_session | Wise | Maintains Wise payment session state | Session |
| payoneer_* | Payoneer | Session and security for Payoneer payments | Session |
5. Similar Technologies
5.1. In addition to cookies, we may use similar technologies:
Web Beacons (Pixel Tags): Small graphic images embedded in web pages or emails that track whether you have viewed content or opened an email. We use pixels from Facebook, TikTok, and Google for advertising measurement.
Local Storage: Allows websites to store data locally on your device, similar to cookies but with larger storage capacity. Used for caching and performance optimization.
Session Storage: Similar to local storage but data is cleared when the browser session ends. Used for temporary data during your visit.
Device Fingerprinting: Collects information about your device configuration to identify it across sessions. We use this only for fraud prevention purposes through payment providers.
6. Managing Your Cookie Preferences
6.1. Cookie Consent Tool
When you first visit our Platform, you will see a cookie banner that allows you to accept or customize your cookie preferences. You can change these preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
6.2. Browser Settings
You can control and delete cookies through your browser settings. Here are links to instructions for popular browsers:
Chrome: chrome://settings/cookies
Firefox: about:preferences#privacy
Safari: Preferences > Privacy
Edge: edge://settings/privacy
6.3. Opt-Out Links
You can opt out of specific third-party cookies:
Google Analytics: tools.google.com/dlpage/gaoptout
Google Ads: adssettings.google.com
Facebook: facebook.com/policies/cookies
TikTok: tiktok.com/legal/cookie-policy
6.4. Impact of Disabling Cookies
Please note that disabling certain cookies may affect the functionality of our Platform:
Essential cookies: Cannot be disabled; required for basic functionality and security
Functional cookies: Disabling may affect personalization features like language and currency preferences
Analytics cookies: Disabling will not affect Platform functionality
Marketing cookies: Disabling will not affect Platform functionality but you may see less relevant ads
Payment cookies: Required for secure payment processing; cannot complete transactions without them
7. Cookies on Mobile Applications
7.1. Our mobile application uses similar technologies to cookies, including device identifiers and software development kits (SDKs) for analytics and advertising purposes.
7.2. SDKs integrated in our mobile application include:
Google Analytics for Firebase: For app analytics and user behavior tracking
Facebook SDK: For Facebook Login and advertising measurement
TikTok SDK: For advertising measurement
Google Maps SDK: For location and mapping services
Stripe SDK: For secure payment processing
Sign in with Apple: For Apple ID authentication
7.3. You can manage these through your device settings:
iOS: Settings > Privacy & Security > Tracking
Android: Settings > Privacy > Ads
8. Third-Party Services
8.1. Our Platform integrates with third-party services that may set their own cookies. These include:
Payment Processors: Stripe (planned), PayPal, Payoneer, Wise - for secure payment processing
Analytics: Google Analytics (GA4) - for understanding user behavior
Advertising: Google Ads, Facebook Pixel, TikTok Pixel - for advertising measurement
Maps: Google Maps - for location and navigation services
Authentication: Google Sign-In, Apple Sign-In, Facebook Login - for social login
8.2. We do not control cookies set by third parties. Please refer to their respective privacy and cookie policies for more information:
Google Privacy Policy
Meta (Facebook) Privacy Policy
TikTok Privacy Policy
Stripe Privacy Policy
PayPal Privacy Policy
Payoneer Privacy Policy
Wise Privacy Policy
9. Data Protection
9.1. Information collected through cookies is processed in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
9.2. The legal basis for using cookies is:
Essential cookies: Legitimate interest (necessary for Platform operation and security)
Functional cookies: Consent
Analytics cookies: Consent
Marketing cookies: Consent
Authentication cookies: Contract performance (necessary for social login functionality)
Payment cookies: Contract performance (necessary to process transactions)
9.3. Some cookie data may be transferred to countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
10. Changes to This Policy
10.1. We may update this Cookie Policy from time to time to reflect changes in our practices, the cookies we use, or for legal, operational, or regulatory reasons.
10.2. Any changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically.
10.3. For significant changes, we may notify you through a banner on our Platform or by email.
11. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@transferhood.com
Address: PTS Travel Solutions Ltd., Knyaz Boris I Street No:8 Floor:5 Office:1, Sofia, Bulgaria
© 2024 PTS Travel Solutions Ltd. All rights reserved.